RESERVATIONS:

To book a reservation, please call our office at 562-841-7719 or book online. There is no deposit required for orders under $400. Any order over $400 requires a $100 deposit with a credit card. The balance can be paid upon delivery of your order.

All orders will be confirmed 1-2 days before the delivery date. When we call, if we don't get an answer we will leave a voicemail message. We will give the customer until closing time the day before their delivery date to call us back and confirm the reservation. If we can't get a hold of the customer or we do not get a call back then we will cancel the order and the rental itmes will be available to rent to other customers.  

DELIVERY AND PICKUP:

Reservation Length: All regular prices are for an 8-10 hour rental term, all rentals over 10 hours will be charged according to the number of hours rented. Earliest deliveries start from 8am-10am, 10-12pm or 12pm-2pm is the latest. Pickups can range between 5-6pm, 6-7pm, 7-8pm, 8-9pm and 9-10pm (for packages on saturdays only). The driver may be up to 2 hours late due to other customers pickups. If the event goes late into the night it is recommended to choose the overnight option, which we will than pickup the following morning between 8am - 12pm at a $25 ovenight fee.

We will only leave rental equipment overnight in a secured location (indoors, secured back yard, etc). We will not allow our equipment to stay overnight in the front yard.

Delivery: The person who made the reservation or who made payment must be present during the time of delivery to sign for the rental. Customer must have a valid CA drivers license or CA ID card present upon delivery. Customer is required to check the rented unit and all tie downs before the driver leaves because there is no guarantee that the driver can return before the pick up time.

Some customers may be required to provide a fingerprint on the rental agreement as a second form of identification for large orders.

Pickup: Pickup's will begin from your requested time, and not before, but can range up to 2 hours after (since drivers have more than one order, they may be delayed). If you are finished using the bouncers before the pickup time, you may simply unplug the unit until the driver arrives for pickup. If the driver is running late or should anything happen you will be contacted immediately to be notified.

Setup: Inflatables can be setup on grass, concrete, asphalt or hardwood. Cleaning fees apply for units to be set up on sand or dirt. Customer MUST notify Cindys Jumpers during reservation if placing on dirt of sand. It is the Customer's responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit. If, upon delivery time, Cindy's Jumpers finds there is not enough space for setup, then a cancellation fee may be applied up to the full amount of the rental. Hills or slight inclines in setup location should be a maximum of 5 degrees. Gates and walkways have to be a minimum of 36" wide for all regular jumpers and 48" wide for combos and other larger inflatables.

Steps: Customer MUST inform Cindy's Jumpers of any steps/stairs present to the area of setup. Maximum of 5 steps allowed for Bounce Houses or 3 steps for larger inflatables. If steps surpass maximum allowed there will either be a Extra Fee applied or reservation will be cancelled and a cancellation fee will be applied.

Water Slides: Water slides require a regular garden hose (not provided) within range of the setup area. Water slides DO NOT come with mats or any cushions to be placed under the pool area, if customer wishes to place mats for extra cushion, they need to provide it during the delivery time. Water should be turned off when the water slide or slip n slide is not being used. We recommend to place all water slides on grass surfaces only for rider safety.

SITE PREPARATION:

Customer must make sure setup site is ready, (i.e. lawns mowed, vehicles/obstacles out of the way, animal feces removed, setup location cleared) before driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives, or if rented equipment cannot be moved directly on site (extra handling involved) the customer may be charged an additional fee. If site is not prepared driver might be forced to leave and reschedule your delivery at a later time, in which case a extra fee might be applied.

Underground Utilities: Please be ready to inform driver of the existence of any underground utilities (i.e. phone lines, gas lines, septic system, sprinkler systems etc.), that may interfere with the ability to stake and/or anchor equipment. Customer assumes full responsibility for any damage to underground equipment, or landscaping resulting from equipment installation. 

PAYMENT:

Deposit: No deposit required for any order unless your order is a large event and you are asked to leave a deposit by our customer service representative. 

Cash: All orders are paid in cash upon delivery.

Credit Cards: We accept Visa, MC and Discover credit cards. No American Express. All credit card transactions must be paid by phone or in person in our store front. All credit card payments must be paid before your delivery date.

Check: We do not accept Personal Checks only company checks approved in advanced and made out to "Cindys Jumpers".

PayPal: We accept paypal payments. We will email customer a paypal invoice. Full invoice must be paid 72 hours before the event date. 

CANCELLATION POLICY:

If the customer decides to cancel their reservation, they must do so at least 48 HOURS (2 days) before their reservation day. If customer cancels their order within 48 hours of their reservation date, a cancellation fee of $35 may be applied. If customer cannot get a hold of company, or has called after business hours, it is still the customers responsibility to talk to someone live to cancel a reservation. Leaving a message on a voicemail will not be suficent. We also accept email cancellations 48 hours before any event. Email: cindysjumpers@gmail.com please include the event date and event address. Your order will not be cancelled until you recieve a email confirmation.

RAIN POLICY: In case of rain or severe weather conditions (high winds exceeding 20mph) during your rental date, customer is allowed to cancel the same day as delivery without any cancellation fee (also pertains to forecasts with probabilities of rain or high winds greater than 50% likelihood). Customer MUST CALL and cancel before 8am on the day of the event. If customer cancels the order, it will be canceled for the rest of the rental period with no guarantee that Cindys Jumpers can deliver if weather conditions get better.

If customer decides to go ahead with the order even though the weather forecast says it will rain, but it is not actually raining at the time, than we will go ahead and deliver the order. Once the order is delivered and paid there will be no refunds if it starts to rain after we driver sets up the equipment.

PARK RESERVATIONS:

Note: Customer must be present at the park at least 1-2 hours before the time of delivery.

Permits: Customer should call the local city Park and Recreation Department to inquire about their rules and regulations prior to placing order. Park permits are required from the customer prior to event date by most parks, some don't require it, so please check with park officials to make sure. If a permit is required but customer did not obtain it or falsified information, park officials may require the bouncer to be picked up during the event, in which case there will be no refund.

Insurance: Cindy's Jumpers has full liability insurance and delivers to most parks that allow inflatables. Parks that require the applicant to acquire additional insurance from Cindy's Jumpers for the bouncer rental should reserve units approximately 2-3 weeks before event day to allow time for processing the required insurance certification with the park.

Electricity: A 3500 watt generator is required for all inflatable going to a park, unless park facility provides electricity and customer has ensured there will be a dedicated 15 AMP circuit available. Please contact Cindy's Jumpers to make sure you reserve the correct amount of generators.

Water Units: Water units cannot be setup at a park since a dedicated water supply and water hose are required, something that parks don't provide for their guests.

INSURANCE CERTIFICATE:

There will be a $35 fee for any customer requesting an insurance certificate. Turn around time to get a certificate is 3-5 business days.

ELECTRICITY RESPONSIBILITY:

NOTE: Providing adequate electricity is solely the customers responsibility. Customer must make sure there are an adequate number of electrical outlets, with sufficient power, to keep the units working properly. If there are no electrical outlets available at the setup location (i.e. parks, fields, parking lots), than a Generator will be required

Electricity Outlets: Electricity outlets must be capable of providing a dedicated minimum of 15 Amps for each blower. Make sure the electric outlet you intend to use is equipped with a Ground Fault Circuit Interrupter (GFCI, most new electric outlets are). Please check all electricity outlets you plan to use for Cindy's Jumpers equipment to ensure there will be an adequate supply of electricity. Insufficient electricity can create major problems during the course of the rental period (i.e. setup delays, constant deflation), therefore, we urge all customers to make preparations and exam electricity outlets to make sure they will provide sufficient electricity.

Extension Cords: Please be ready to provide extension cords to drivers if the setup location is further than 25 feet away from the outlet you plan to use. Cindy's Jumpers drivers DO NOT carry extension cords. However, if customer REQUESTS one, driver will make sure to carry an extension cord for their order. Any extension cords used must be 3-prong cords that are UL and CE approved and no less than 16/3 gauge.

CONCESSION MACHINES:

Mostly all concession machine rentals (except for Margarita and Soft Serve machine which already come with a cart) are table top machines and DO NOT come with a table/stand. Customer needs to provide a table or stand along with an extension cord. All concession machines come with all the accessories needed for 60 servings (except hot dog). Driver is responsible for instructing customer of the correct operation of the concession machines and customer's signature of rental agreement is proof of drivers instructions. Cindy's Jumpers also provides operation instructions over the phone on how to use the machines. A how to use operating manuel can be downloaded on our website under the concession machine you are renting. Please, make sure to read under each concession machine to understand how many servings come with it and what are the items that the customer has to provide.

If a concession machine does not work, you must call our office and notify us within the first hour of your rental. We will try to solve the problem over the phone. If we can not fix the problem over the phone we will send someone out to your location to fix it or replace it with another machine. If we are unable to fix it then or we dont have anymore machines to swap them out then we will issue you a full refund for the rental of the concession machine. If customer fails to report any problems with in the first hour of the rental there will be no refunds.

SUPERVISION OF INFLATABLES:

Customer is responsible for supervising the safety and conduct of all participants using Cindy's Jumpers products. Therefore, there should be a responsible and mature adult supervising the operation of the units at all times. Safety of all participants in units is the responsibility of the person supervising. All units come with safety instructions (usually located on the front of the unit), which need to be read and understood by any and all people supervising. Participants inside the units SHOULD NOT, AT ANY TIME, be allowed to do anything that is/are prohibited by the safety rules. Disregard of the safety rules may result in physical injuries and/or additional fees for any food, silly string, or items not allowed.

NO SILLY STRING IS ALLOWED INSIDE OR ANYWHERE NEAR THE JUMPER. IF SILLY STRING DAMAGE IS FOUND THERE WILL BE A $500 DAMAGE FEE.

SUB-LEASING EQUIPMENT:

Cindy's Jumpers does NOT authorize its equipment to be sub-leased or rented out to a thrid party. Once the driver sets up the inflatable it must not be removed from that location under any circumstances.

LOST / STOLEN EQUIPMENT:

Customer is responsible to stay with our rental equipment from the time it's dropped off to the time it's picked up. If any equipment is lost or stolen during your rental period the customer is responsible to pay for all replacement costs. No one else besides the same delivery drivers from Cindy's Jumpers who delivered your equipment are authorized to pickup our equipment. Do not release or sub-lease our equipment to anyone. Do not allow anyone else to take possession of our equipment.